FAQs

Q?

Why must I return the discs provided when returning a computers base unit?

A.

Although we use the most stable and up-to-date drivers that we have for your product, having your original discs may speed up the process of returning your computer base unit back to you.

Q?

Do I need to keep my original packaging?

A.

It is always wise that you do. On the rare occasion that you may need to return a product, the container made for the item is not only easiest to use for repacking but also as secure for transport when you received it.

Q?

What happens to my order if I am not in when the courier attempts to deliver it?

A.

If you are not at the delivery address when our courier attempts delivery they will leave a calling card which will provide you with a direct contact number for your local depot. You may then arrange an alternative delivery date or collect the parcel directly from your local depot.

Q?

My order is due for delivery today what time will it be delivered?

A.

Once your order has been dispatched, your order will be delivered any time up to 5.30pm. You can track the status of your delivery at any time by using the appropriate carriers website tracking system. A tracking ID is usually provided by us for you to do this.

Q?

I have purchased on-line & would like to visit your store?

A.

You are most welcome, Feel free to do so. If you are visiting for a specific product or service in mind, it is always wise to call ahead of your arrival, this will help avert disappointments giving you our full advice and support with your purchase.

Q?

I have not purchased on-line before, is your website safe and secure?

A.

Yes, its a 100% safe and secure. Our website protects all sensitive data using industry standard 128-Bit Secure Socket Layer Encryption Technology provided by HSBC. If your still not sure about purchasing via the internet, feel free to visit our store to talk to our experienced staff.

Q?

I need technical support with an item, how do I do this?

A.

You may email your query to technical@zi-mm.co.uk or call our support line on 01922 746840 to speak to one of our experienced staff. Please have your invoice number and product code at hand so we may assist you with queries.

Q?

I need to return an item, how do I do this?

A.

Please call our sales telephone line on 01922 746840 to speak to one of our friendly staff.

Q?

How long will it take for my return to be processed?

A.

Our aim is to process your return on the same day we receive the item in our warehouse. The normal length of time it may take is up to 48 hours. You will receive confirmation emails and/or telephone calls when your return has been processed.

Q?

I have tried to raise a return request but your system tells me that I have to call someone else. Why is this?

A.

In certain cases, manufacturers provide support direct to customers. They do this for many reasons, the main one is to ensure that customers receive the best possible support on their products. If we refer you to a manufacturer your return will invariably be dealt with much quicker.

Q?

Why does my first order have to be delivered to my Credit/Debit card billing address?

A.

By delivering your first order to your billing address it enables us to complete the final stages of our security checks and also helps us offer you the service of delivering any subsequent orders to the address of your choice (within the UK).